Customer Success Manager - Digify｜Meet.jobs

Digify https://digify.com is a next-generation document security platform that helps protect and track documents after sending. Today, we have more than 150,000 users worldwide. Digify is profitable, fast-growing, and focused on building a product our customers love. We are the winner of the top security innovation competition - RSA Innovation Sandbox.

We are a team of self-starters who enjoy making things happen and making a difference. Our work environment strongly encourages self-learning and growth, and we expect all employees to work independently.

We’re looking for someone to help build and operate a sales process for Digify.

Your role
• Take ownership of new accounts and manage their onboarding.
• Build relationships with customers to understand their needs and ensure their success with Digify.
• Increase customers usage and adoption of Digify within their organizations.
• Increase NPS and reduce churn.
• Encourage customers to post reviews of Digify online.
• Write helpdesk articles.
• Collect and report key customer success metrics.
• Relay customer feedback to the product and marketing teams.

Experience/Requirements
• Degree in computer science and/or proven ability to troubleshoot technical issues.
• Worked in a similar role in a SaaS company.
• Be able to explain complex technical concepts in a simple manner to customers.
• Experience in a customer success or account management role in a B2B SaaS company.
• Experience with renewals, upselling and account expansion.
• Able to work with mixed ARPU customer bases, by segmenting high, medium and low touch efforts.
• Excellent written and verbal communication skills.
• Positive attitude, empathetic, patient, trustworthy.
• Experience with intercom and NPS tools is a plus.