Customer Success Manager - Sofasoda - Snapask｜Meet.jobs

#new brand #sofasoda

### What you can expect to do

- Respond to customer inquiries timely and effectively

- In charge of engagement channels (Emails, Messenger & Facebook Groups)

- Initiate engagement projects for the purpose of activation and retention

- Advance customer service experience, create engaged clients and promote organic growth

- Take ownership of customers' issues and follow problems through to resolution

- Perfect service procedures, policies, and standards

- Keep accurate records and document customer service actions and discussions

- Review statistics and compile accurate reporting

### What we value

- At least 3 years of experience relevant to the sales and customer relations (with start-up would be a plus)

- Be able to empathise with others and imagine what it's like being in another person's shoes

- Be detail-oriented, proactive and have the drive to meet the needs of those around you

- Able to communicate effectively in spoken and written English and Mandarin Chinese

- Good with numbers and be equipped with a growth mindset

- Have high ownership of tasks, projects, and initiatives to constantly improve our product