Summary
Do you want to help cities across the country solve their most pressing problems every day? At Camino, we build intelligent software to help government offices manage complex workflows – from inspecting buildings to issuing business licenses. As our customer base quickly grows, we’re looking for an entrepreneurial Customer Account Manager to ensure our users are successful and create processes as we scale.
In this role, you’ll have an opportunity to add value from day one. Initially you’ll work with our current Implementation Lead to design and build the infrastructure we need for long-term customer success. This will start with developing an account management playbook that defines a repeatable process for onboarding, training, educating, and retaining customers. You will then help build out training materials and a knowledge base so our customers can find the information they need quickly and easily. Finally, you will help implement our playbook by ensuring we have the right tools, workflows, and reports in place.
As you build out our customer infrastructure, you will transition into managing accounts. You will own a territory and be responsible project-managing the implementation process and training users. Over time, you will become an expert in our product and the inner workings of city operations. We will rely on you to act as the voice of our customers and be an advocate for their greatest needs – and our team of engineers will be there to support you.
This role carries a lot of responsibility – we’re looking for somebody hungry for a challenge and excited to grow and learn. This is an ideal opportunity for somebody who has basic experience with Customer Success or Account Management work and is looking to step up to a more senior position.
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Requirements: