Customer Service & Operations Associate - Viagogo.com｜Meet.jobs

Responsibilities: 
 
 Customer Service – assisting customers over email and via inbound and outbound phone calls, in particular:

     o Helping ticket sellers (individuals and businesses) get tickets posted for sale, and shipped out to customers on time

     o Providing customers travelling internationally with up to the minute event and ticket order information

     o Troubleshooting time sensitive issues on event days, including supporting last minute ticket collections at concert and sports venues

     o Taking ownership of customer issues and seeing them through to resolution

 Telesales – advising customers on their ticket requirements and closing ticket sales for customers over the phone, in particular for international events, VIP tickets and packages

 Other ad hoc operations tasks required by a fast growing internet company 
 

Skills and Attributes: 
 
 Self-starter

 Organized and reliable with attention to detail

 Excellent multi-tasking skills

 Hungry to take on responsibility and a willingness to do whatever it takes to get the job done

 Outstanding written and oral communication

 A sense of humour and positive, “make-it-work” attitude

 Eligibility to work in Taiwan

 Fluency in English and at least one of the following languages: Mandarin, Cantonese, Japanese, Korean

 BA or equivalent from a leading university