Leadership Development Associate – Asia Pacific - Viagogo.com｜Meet.jobs

Responsibilities:

 Strategy and Business Development
o Support senior management on new market launches
o Work with local market teams to grow the ticket inventory available on viagogo’s platform o Analyse business results and report to senior management on performance

 Customer Operations
o Lead a customer service team providing local language customer support to buyers and

sellers on viagogo’s platform in English, Chinese and Japanese, ensuring service level and

quality targets are met
o Manage ticket fulfilment processes to ensure all customers receive their tickets on time

 Event day operations
o Build and manage a field operations team across multiple cities in APAC – Hong Kong, Taipei,

Singapore, Sydney, Tokyo – to provide ticket collection points at major events on event days

 Leadership
o Recruit, develop and mentor the local operations team o Manage local IT, HR and office environment 

Skills and Attributes:

•   Bachelor’s degree from a leading university or equivalent education

•   At least one year of experience in a business analyst program such as strategy consulting or investment banking 

•   Excellent English written and verbal communication skills. Mandarin, Cantonese, Japanese, Korean a plus

•   Street smart and level headed – confident, calm under pressure

•   Strong ability to work independently and manage own time and workload

•   Entrepreneurial spirit with a bias towards action 

 To apply, write Camillia.Lu@viagogo.com, and include “Leadersihp Development Program – Asia Pacific” in the subject line. Please Include: Current CV and Cover Letter