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Lead UX Designer - Springer Nature｜Meet.jobs

薪資

45k - 60k EUR Annually

技能需求

    工作機會描述

    DESCRIPTION
    We’re looking for a lead user experience designer to join our global UXD practice at Springer Nature and work within a large programme of work that looks at internal legacy systems and processes in the business.
     
    Overview
    Springer Nature has a portfolio of over 3,000 peer-reviewed journals and books across all areas of science. The Content Acquisition (CA) programme you’ll be joining has been re-looking at the legacy systems and processes across our imprints and working on creating a world-class submissions experience for our global audience of scientific researchers and editorial staff.

    Team Goals
    Within the CA programme sits the Researcher Funding and Payments Experience team. This team will define and develop an intuitive and customer-focused payment service with the goal to provide the best possible experience for researchers during the process of scientific publication and for our institutional and funding customers. 

    Why this matters
    Obtaining funding is a crucial step for our researchers when deciding to publish in Open Access journals. Difficulty in achieving this or in the overall payment process can deter our researchers from publishing in the most suitable journals. We want to remove these obstacles and make the process simple, fast and convenient to both offer researchers true choice and drive revenue to the business.

    How the team works
    Working closely with the rest of the team, you will help everyone to focus on the right problems to explore, then deliver solutions in innovative ways. Day-to-day, we aim to keep design and development as lean as possible - working towards delivering through incremental experimentation and learning. 
     
    What you’ll do...
    You will be “owning” the experience of the primary two archetypes (personas) involved in the Researcher Funding and Payments Experience - The Author and The Institutional Customer. You will have five key areas of focus (Strategy, Research, Metrics, Delivery and People):
     
    REQUIREMENTS

     

     At the end of 12 months you will have achieved the following outcomes:

    Strategy

    • You will have developed a solid foundational understanding of the experience vision and the user experience strategy for those user archetypes. 
    • You will have demonstrably used the strategy artefacts to inform your day to day design decisions and those of the team. 
    • You will have input into the strategy (for instance, updating the relevant service design blueprint)  with new information and data from research as we progress into its execution. 
    • You will have kept the vision and direction of the experience up to date and socialised it with team members and beyond.
    • You will have identified potential gaps in knowledge or opportunities for experience improvements and taken steps to successfully and demonstrably fill those gaps and deliver on those opportunities.

    Research

    • You will have become an expert in the body of research work that concerns your archetypes.
    • You will have identified gaps and assumptions in our understanding of the needs, problems, goals and behaviours of your user archetypes.
    • You will have created a cohesive plan of research that aims at both dealing with the broader understanding of the archetypes (explorative/formative) and with concept and solution validation (evaluative), that will inform both strategy and delivery.
    • You will have carried out - alone, with your delivery team or supported by senior and lead user researchers in the domain and also part of the wider UX team - the execution of the research plan.
    • You will have ensured research becomes ingrained in the mindset of the team as key to delivery of successful products and as a way to both define and evaluate measures of customer success.

    Metrics

    • You will have helped define the key metrics and KPIs that tell the true story about the level of satisfaction of our users with their experience of our products and services. 
    • You will have ensured that design decisions are as much evidence-based as possible and encouraged consistent measuring of the impact of the team’s solution and designs on the customer.
    • You will have ensured that these metrics are understood by the team and beyond and are regularly tracked, monitored and referred to.

    Delivery

    • You will have ensured that the delivery of our solutions is aligned with the strategic directions and experience vision.

     

    PERKS

     

    • 14 monthly equal salary payments
    • 22 holiday allowance
    • Daily food compensation Eur 7,63 for every working day
    • 10% time
    • Compensation for private health insurance for employee, spouse and kids
    • Mobile phone
    • Laptop

     

    REMOTE DETAILS

     

    To apply for this job you must be willing to work in the time zones between UTC+0 and UTC+0.

    Springer Nature