Chargeback Ops Analyst - Point|Meet.jobs

薪資

70k - 100k USD Annually

技能需求

    工作機會描述

    Role & Responsibilities

    We’re looking for an analytical thinker with payments and chargeback experience and an interest in helping build a high-impact chargeback ops function.

    You will be responsible for reviewing and responding to chargebacks, improving policies, and streamlining our dispute resolution processes. This role is cross-functional and will afford opportunities to work with both internal and external stakeholders as well as perform research and develop domain expertise in the area of chargebacks and disputes. Internally, you will work with our Finance, Risk, Customer Support and the Engineering teams to increase our win rates while also providing timely and scalable support to our customers. Externally, you will work closely with our payment processors, sponsor bank, and credit card networks to enhance our chargeback operations, stay abreast of trends in the industry, and ultimately increase our efficiency.

    Specifically, you will:

    Develop chargeback policies and processes to identify and minimize disputes
    Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed
    Ensure all industry regulations are delivered in chargeback responses
    Collaborate with other team members to standardize internal dispute responses and share best practices
    Maintain strong domain knowledge about chargebacks and fraud Investigate individual transactions using internal policies and review methodologies to determine if the transaction are fraudulent or not
    Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools
    Solve complex dispute cases by gathering and distilling web, financial, and behavioral data into actionable findings
    Requirements
    Bachelor’s degree in business, finance, accounting, or related field
    4+ years of previous chargeback/risk analytics experience
    Strong SQL skills
    Demonstrated decision making skills
    A self-starter with a strong sense of urgency
    Ability to spot patterns and formalize complex ideas into a well-defined process
    Proven strong analytical skills
    Proactive thinker constantly seeking improvement opportunities
    Strong interpersonal, verbal, and written communication skills
    Bonus Points
    You are an active Point user
    Experience working at a fast growing fintech company or retail bank.

    Point Perks

    Join a fast-growing brand that is building thoughtful spending products.
    Competitive salary, stock options, and 401K.
    Full health benefits (medical, dental, and vision insurance).
    Unlimited vacation policy, paid company holidays, and WFH flexible. We shut down the office at the end of the year for a winter holiday.
    Free Point Card membership + 10,000 ($100) monthly points.
    Monthly stipends for continuous learning, health & wellness, and commuting.

    Point