Customer Support Manager - CoolBitX|Meet.jobs

Salary

750k - 1.5m TWD Annually

Required skills
  • customer service

Job description

The Company
CoolBitX (CBX) was founded in 2014 and quickly became one of the leading companies in the crypto industry to specialize in cold wallet storage and AML travel rule compliance solutions. CBX was nominated as the worldwide Blockchain 50 companies by CB Insights in 2020, and was jointly nominated to be one of the NEXT BIG startups by the National Development Council of Taiwan and industry key opinion leaders to become one of the nine startups as NEXT BIG representatives. Joining CBX will be an exciting opportunity to participate in a rapidly evolving industry and a company which will define the market trends for the upcoming decades just like the internet did in the 90s.

Responsibilities
Our ultimate Customer Service goal is that customers are happy and use our products and services without hesitation. Our process is built on creating personal relationships with clients, educating them, and relaying their feedback and needs into the product roadmap.

As a successful Customer Support Manager, you will
• Educate customers about the CoolBitX App features, benefits and how to use CoolWallet.
• Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can do attitude, and willingness to help at all times.
• Collect customer feedback, analyze customer needs and report to the relevant departments to enhance customer experience.
• Develop standard operating procedures, product knowledge base and training materials for customer support and transportation processing.
• Provide basic troubleshooting to help customers solve any problems with the CoolBitX product.
• Assists in other areas of the company as necessary.


Qualifications
• Ability to prioritize, multi-task, and perform effectively under pressure
• Experience in providing customer service support through the use of customer service software like HelpScout, WeChat, Line, FB Messenger, Telegram, etc.
• Have impeccable written and verbal communication skills, both in English and Mandarin.
• Strong client-facing and communication skills
• Finance background is a plus

CoolBitX

Taiwanese FinTech company specializing in manufacturing secure, US patented digital asset hardware and developing smart contract platforms for millions of users.

Other jobs from this employer

Software Engineer, Data Engineering

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • java
  • ,
  • python
  • ,
  • scala
  • ,
  • sql
  • ,
  • nosql

Digital Marketing Strategist

CoolBitX

500k - 800k TWD Annually

  • Referral Reward
  • google analytics
  • ,
  • google tag manager

Software Engineer, Blockchain Research

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward

Software Engineer, Crypto Platform

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • JavaScript
  • ,
  • golang
  • ,
  • typescript

SDET

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • java
  • ,
  • javascript
  • ,
  • python

Software Engineer, React Native

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • JavaScript
  • ,
  • typescript

Software Engineer, Android

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • android
  • ,
  • react-native

Software Engineer, iOS

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • objective-C
  • ,
  • iOS

Engineering Manager, SDK

CoolBitX

1.2m - 1.8m TWD Annually

  • Referral Reward
  • javascript
  • ,
  • typescript

Software Engineer, Site Reliability Engineering

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • aws
  • ,
  • gcp
  • ,
  • devops

Software Engineer, SDK

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • javascript
  • ,
  • typescript

軟體測試實習生 SDET Intern (12 months at least)

CoolBitX

180 TWD Hourly

  • Referral Reward
  • python
  • ,
  • java
  • ,
  • javascript

E-Commerce Marketing Specialist

CoolBitX

500k - 800k TWD Annually

  • Referral Reward

Customer Support Engineer

CoolBitX

600k - 1m TWD Annually

  • Referral Reward
  • customer service

Legal Assistant/Specialist

CoolBitX

500k - 1m TWD Annually

  • Referral Reward
  • legal

Compliance Manager

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • legal

Sales Lead (CoolWallet)

CoolBitX

1m - 1.8m TWD Annually

  • Referral Reward

生產管理專員

CoolBitX

500k - 900k TWD Annually

  • Referral Reward

採購專員

CoolBitX

500k - 900k TWD Annually

  • Referral Reward

Product Marketing Specialist

CoolBitX

500k - 800k TWD Annually

  • Referral Reward

倉儲管理專員

CoolBitX

500k - 900k TWD Annually

  • Referral Reward

Software Engineer, Frontend Engineer (Sygna)

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward

Software Engineer, Backend Engineer (Sygna)

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward
  • golang

資產管理業務人員

CoolBitX

800k - 1.5m TWD Annually

  • Referral Reward

Marketing Specialist - Campaign & Partnerships

CoolBitX

500k - 800k TWD Annually

  • Referral Reward

Senior Product Manager

CoolBitX

600k - 1.5m TWD Annually

  • Referral Reward

Product Manager, Physical Products

CoolBitX

600k - 1.2m TWD Annually

  • Referral Reward
  • product manager