CoolBitX (CBX) was founded in 2014 and quickly became one of the leading companies in the crypto industry to specialize in cold wallet storage and AML travel rule compliance solutions. CBX was nominated as the worldwide Blockchain 50 companies by CB Insights in 2020, and was jointly nominated to be one of the NEXT BIG startups by the National Development Council of Taiwan and industry key opinion leaders to become one of the nine startups as NEXT BIG representatives. Joining CBX will be an exciting opportunity to participate in a rapidly evolving industry and a company which will define the market trends for the upcoming decades just like the internet did in the 90s.
Our ultimate Customer Service goal is that customers are happy and use our products and services without hesitation. Our process is built on creating personal relationships with clients, educating them, and relaying their feedback and needs into the product roadmap. As a successful Customer Support Engineer, you will
• Educate customers about the CoolBitX product features, benefits and how to use CoolWallet
• Take ownership of customers’ issues and follow problems through to resolution
• Follow service procedures, policies and standards for know-your-customer (KYC) compliance and customer support
• Collect customer feedback, analyze customer needs and report to the relevant departments to enhance
• Work with engineers and product specialists whenever it’s required to make sure the client has full tech
• Ability to prioritize, multi-task, and perform effectively under pressure
• Experience in providing customer service support through the use of customer service software like HelpScout, WeChat, Line, FB Messenger, Telegram, etc.
• Have impeccable written and verbal communication skills, both in English and Mandarin.
• Strong client-facing and communication skills
• Finance background is a plus
Taiwanese FinTech company specializing in manufacturing secure, US patented digital asset hardware and developing smart contract platforms for millions of users.