Service Operations Coordinator - PenguinSmart Inc｜Meet.jobs

Do you want to give hope to the next generation? PenguinSmart is looking for a Service Operations Coordinator in Taipei to lead our team in providing the best family experience possible.

 

Job Scope

• Lead team to build a world-class customer care practice; implement, measure, and continually refine processes to ensure that clients are delighted    
• Regularly communicate and interact with customers, improve their compliance with home-based intervention, and assist in solving user problems and needs
• Track user engagement, retention, and renewal metrics; plan initiatives to improve
• Manage and train team of customer care associates to reach goals
• Drive service renewals and upsells

 

Details:

• Time Commitment: full-time
• Compensation: annual base salary of 420,000-600,000 NTD with flexibility to work from home, stock options, social insurances, and bonus depending on team performance
• Location: Taipei. The candidate will be working closely with teammates distributed across the US, Taiwan, and mainland China.  

 

Qualifications:

• 3+ years of experience in customer care, customer support, or account management in an online education, training or healthcare organization
• Excellent Mandarin Chinese reading/writing/speaking ability; proficient English
• Previous personal or professional experience supporting consumers in mainland China and Taiwan
• Good communication skills (verbal and written) with ability to persuade and to de-escalate tense situations.

 

Qualities:

• Adaptability to startup environment: excellent organization skills, self-management, self-planning, initiative, courage to challenge yourself, self-learning
• Strong professional drive and desire to self-learn; you excel at setting & meeting goals

 

Good to Have

• Background in medical, education, psychology, and social work
• Previous interaction with special needs children and families
• Previous inside sales or remote case management experience
• Can quickly teach yourself new tools; excellent knowledge of MS Office

 

Preferred Interests

• Health, Child development, Early-childhood education, Special Education, Psychology, Sociology.

If you want to directly impact hundreds of families, please send your bilingual (English and Chinese) cover letter & CV/resume to talent@mypenguinsmart.com.