community manager - HelloTalk｜Meet.jobs

HelloTalk (www.hellotalk.com), a language learning social network with over 7 million members, is looking for a Head of Community.

 

This is a great opportunity to take the reigns of a thriving international community and define our future!

 

Responsibilities:

• Manage our internal HelloTalk community and all social channels.
• Define our content strategy and manage it across all channels.
• Be the written “voice” of HelloTalk. This includes marketing materials, and also working with the product team to improve copywriting in the UI.
• Create activities to engage and grow the community, both as a whole and specific language speaker/learner groups.
• Measure the impact of activities and campaigns to drive user engagement and growth.
• Identify opportunities for product improvements based on community feedback.
• Manage other team members and volunteers on the community team.
• Work with our customer service team to triage issues as needed.

 

Qualifications:

• Native / fluent English speaker (some level of Chinese and other languages is a bonus).
• Passionate about languages and/or culture.
• Good eye for quality content and willingness to experiment to find what that means.
• Excellent written communicator with a friendly, informal tone.
• Prior experience with community management and content creation.

 

The ideal candidate would work out of our Shenzhen HQ and/or our Hong Kong office, with possibility to go remote.

 

When applying, please include:

• At least 2 writing samples on any topic that you’re proud of (i.e. blog posts).
• Links to blogs, social media profiles, and any other communities that you’ve managed.