Visitor & Safety First Line Manager - The British Museum｜Meet.jobs

Role Summary

Visitor and Safety First Line Manager

Visitor and Security Services

Full-time

Permanent

£27,577 per annum

Application deadline: 12pm (midday) on 21 April 2022

The Visitor and Security Services (VSS) department works across the Museum to ensure our visitors can make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year.

This is an exciting time to join a dynamic and developing department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here: https://www.britishmuseum.org/about-us/jobs/vacancies-visitor-and-security-services-department

What are the key responsibilities of the Visitor and Safety First Line Manager role?

As a Visitor and Safety First Line Manager you will play a key role in ensuring the safety and security of the UK’s number one visitor attraction, protecting the Museum, its visitors, staff, and collection. Managing a team of Visitor and Safety Assistants across the Museum, you will ensure that the visitor service is proactive and professional, providing excellent customer service and carrying out any necessary safety and security responsibilities, all while managing operational responsibilities, ensuring a fulfilling experience for visitors and developing and managing your team.

What might a normal day look like?

You will manage your team in the proactive provision of information to visitors, managing crowds, monitoring required checks, and patrolling the Museum to provide a visible presence. This will involve effective planning and coordinating of resources, making operational decisions and managing emergency situations and team performance, all aimed at providing a safe, secure and fulfilling environment for the Museum’s visitors.

What skills and experiences are required for the role?

The ideal candidate will be a dedicated Visitor Services professional whose skills and experiences are:

• First line and operational management with operational procedures
• Managing safety, security, and emergency responsibilities
• Customer service experience
• Identifying opportunities for improving operational delivery
• Supervisory management/team leadership skills
• Good management and team leadership skills
• Good organisational skills including prioritisation and time management skills
• Training and Motivating a diverse team
• Strong communication skills and problem solving skills.

It is essential that applicants hold an up to date, valid SIA Licence.

The role is delivered across the Museum’s service delivery areas with our operational staff, rather than a permanent office location.

Working pattern:

This role works on a 4 days on, 2 days off (days only) working pattern across 7 days a week (8.5 hours per shift Saturday to Thursday and 12 hours per shift Friday, 42 hours per week)

We offer a competitive benefits package including: 

• Membership of the civil service pension scheme
• Generous annual leave allowance
• Free entry to a wide range of museums and exhibitions
• Interest-free season ticket loan
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases.

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to bmrecruit@britishmuseum.org.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

 

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.