Web Hosting Customer Success Specialist - Local Team - Niagahoster｜Meet.jobs

We are looking for a culture fit Customer Success Specialist - a proactive, motivated, and customer obsessed person who envisions themselves becoming the next big technology consultant. If you are a newcomer on the industry, don't be afraid to dip as we will help you sail on board with a proper training.  Are you ready for the next big challenge in your career?

Responsibilities:

• Communicate with customers and solve their technical issues related to website via live chat.
• Assist Customers with exact guidance and resolutions.
• Going the extra mile for each Customer is part of the job.
• Focus on the Customer’s success by offering additional services, tools, and products.
• Response and check abuse of service (spam/phishing). Constantly grow - learn about IT every day to become a web hosting expert.

Requirements

• Strong English communication skills (B2 or higher)/TOEFL ITP (500)/IELTS (6,0)
• Proven motivation to develop skills on IT and customer-related skills
• Min Diploma in any field (IT field is a plus)
• Customer focused. Strong ambition in helping customers and solve their problem
• Well developed communication skill, confident, and collaborative
• Availability to work on flexible schedule (full-time only, morning/day/night shifts)
• Having a basic knowledge in the domain, hosting, blog, and website.

What we offer:

• Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits.
• An 8-week paid training course in technology, product, and communication knowledge.
• Individual monthly unlimited bonuses right after finishing training.
• Full remote working opportunities - everyone from Indonesia is welcome.
• A supportive global team who are eager to share their knowledge and spend time with you.
• Continuous personal development: books, workshops, individual mentorship.
• Career growth and active internal promotions - 75+ talents from the Customer Success team have excelled in their positions throughout 2021!
• Extraordinary team buildings, birthday presents, company events, and more!