Deployed Engineering Team Lead - Retool｜Meet.jobs

WHY WE'RE LOOKING FOR YOU

 

Our business is growing rapidly, resulting in the addition of hundreds of new enterprise customers. We’re looking for a number of experienced managers to help mentor and grow our Deployed Engineering team. Our Deployed Engineers partner closely with our largest customers, helping them build amazing apps on the Retool platform. The ideal candidate for this role thinks strategically about assisting our customers while empowering our Deployed Engineers to make it all happen. If you’re someone who enjoys technical challenges, coaching, and working with customers, then you’ll love this role.

 

WHAT YOU'LL DO

 

Deployed Engineers are responsible for retaining and growing Retool’s most strategic accounts. We’re highly technical and customer-obsessed, and we take a solutions-first mindset. We work side by side with our customers to identify new use cases, build new Retool applications, and continually improve the core Retool product. From scoping out a new product line for our customers, to running a business review with customer executives, to building out a critical tool that helps a customer’s business operate better, our work is different each day. We leverage our technical expertise and relentless curiosity to transform how software gets built. As one of the leaders of a Deployed Engineering team, you will be responsible for building this team.

 

WHO YOU'LL WORK WITH

 

As a Deployed Engineer Team Lead, you’ll be working cross-functionally with Sales Managers, CSM Managers, Product Managers, and Engineering Managers (just to name a few). And, of course, you will be managing your team, improving their technical and customer management skills.

 

WHAT YOU'LL DO:

 

Manage a team of approximately 7 Deployed Engineers. Your team of Deployed Engineers will own the entire post-sale customer journey. You will spend the majority of your time leading your team ensuring that the customers that they manage are successful using Retool.

Represent your team's needs across the rest of the organization (from product improvements to customer challenges). Be an influential voice, guiding the strategic direction of the wider Customer Success team.

Be an escalation point for your team as they encounter technical challenges and opportunities with our customers.

Interview and hire the deployed engineering team.

THE SKILLSET YOU'LL BRING:

 

Strong engineering background, preferred in fields like computer science, software engineering, data science, or data engineering

Strong written and verbal communication skills

7+ years of experience in a customer-facing role

3+ years of experience managing a high-functioning team

Ability to take on open-ended problems in unstructured environments

Ability to think on your feet and solve problems during calls with technical customers

Strong knowledge of SQL, Javascript, and APIs