Senior Service Engineer - Rimage Corporation Taiwan Branch｜Meet.jobs

【Job Description】

- Provide sufficient product information (software and hardware) per request in a timely fashion.
- Conduct service and product training.
- Respond and manage customer complaints and arrange shipment for RMA/DOA.
- Escalate issues to Engineering and Service department in HQ.
- Maintain knowledge database for customer support and services issues.
- Support daily use of internal inventory software.

【Requirements】

- Bachelor’s degree in engineering.
- Ability to work in a fast-paced, self-directed environment.
- Excellent analytical and interpersonal skills.
- Ability to communicate complex technical issues in an easy-to-understand manner.
- Fluent in English, able to communicate verbally and in writing to native speakers.