Business Analyst - Feedly｜Meet.jobs

About the jobWe’re looking for a Business Analyst to join our Customer Success team. You will help strategy, research and innovation teams optimize their use of Feedly for Market intelligence. You’ll help teams from different industries and top global companies like Lufthansa, DB Schenker and others.

You’ll have the opportunity to help reinvent research using AI and be part of a new scale-up phase of Feedly.

About Feedly

Feedly helps companies stay one step ahead of increasing and accelerating market trends, new technologies, opportunities, and competitors. We use machine learning models that automatically gather, analyze, and prioritize intelligence from millions of sources, in near real-time. 

We’re a remote-first, self-funded, and profitable startup with headquarters in the San Francisco Bay Area.

We serve 20 million individual users and over 2,000 organizations.

What you’ll do

 

Meet with the customers in order to lead discovery calls and understand their market intelligence needs and the output of their research

Translate the market intelligence needs of these customers into a successful activation plan that leads them to be fully onboarded and activated with Feedly

Develop and maintain long-term and personal relationships with customers through regular and proactive meetings (2-3 customer calls per day) and interactions in order for customers to achieve success

With close customer collaboration, improve our AI engine that will speed up their intelligence research

Deeply understand how Feedly can help the customer in their market intelligence research experience

Work closely with customers and the product team to translate customer needs into product features and enhancements

Work closely with the sales team to transition customers from sales to Customer Success stage

Turn Feedly customers into advocates

 

Required skills and experience

 

Must have: 2+ years of work experience in market intelligence, competitive intelligence, business analysis, innovation or other market intelligence-related role

Must have: consulting company/role experience, working with multiple customers

You’re passionate about customer success, helping customers, seeing them grow and adopting Feedly for Market Intelligence

You’re patient, empathic and have great listening skills

You have a growth and entrepreneurial mindset, enjoy learning and growing as a person as we grow as a team

You’re an effective communicator, both verbally and written

You thrive in a 100% remote working environment

You enjoy working in a friendly team environment where you’re welcome to ask and get help with anything

 

Benefits

 

Competitive salary & equity

Remote working: Feedly is a remote-first startup, located in the San Francisco Bay Area. We believe in doing work we love, from places we love! Whether you prefer to work from home or an office, we support you with co-working costs and tools to ensure you can do your best work from home.

Flexible hours: We believe that performance should be measured on output, and not when and how you work, so at Feedly, you will find a lot of flexibility to design your own rhythm of work.

A social work-life: We are a small and sociable group. We make an effort to stay connected with Zoom team kick-offs every week, 1-1s, and social catch-ups over games. In-person meet-ups a couple times a year for a few days of workshops and fun.

Health insurance: Feedly offers and pays for medical, dental and vision coverage for all our employees and their dependents.

 

Location

 

This is a 100% remote offer with regular trips to the headquarters to meet the team

 

Interested?

If you’re interested in exploring this opportunity, please send us an introduction about yourself that speaks directly to this position.

We’d love to hear more about you, what you’re looking for as your next challenge, and what it is about Feedly and this role that appeals to you.

Our hiring process usually takes between 2-3 weeks

Petr Pinkas | Head of Customer Success | petr@feedly.com