Sales Engineer (US-Remote) - Transcend｜Meet.jobs

About the jobTranscend believes everyone should be in control of their personal information. We’re pioneering Data Privacy Infrastructure—a powerful technology that lets individuals reclaim control of their data and ensures companies can easily comply with global data privacy laws. 

Our platform enables companies like Robinhood, Patreon, and Indiegogo to provide customers with control over their information. We allow these customers to request, identify, and delete their personal information from a growing suite of integrated companies: from Salesforce to Slack, Facebook, Zendesk, Intercom, and beyond.

This position is for US only.

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The Sales Engineer at Transcend is a hardworking, self-motivated, and over achieving individual with experience and a passion for selling technology solutions to senior executives.

You will be responsible for selling into new prospects as we are farming back into existing customers to ensure high renewal and customer satisfaction levels.

Measures of success include new customer acquisition rates, renewal dates, up-selling, cross-selling, customer satisfaction and contribution to overall sales team and business success.

What You'll Do

 

Conduct and deliver in-depth technical demonstrations of product to CTO, prospects and customers at all settings (remote, in-person (when possible), etc).

Assess prospects and customer needs pre and post sales, meeting quality standards for services, and evaluation of customer satisfactn

Communicate technical requirements and potential competitor solutions. Deliver a strong technical response in aid to a prospect's and/or customer needs

Be the Transcend product expert when evaluating how to work with a new prospect

Partner with our Account Executive and Head of Sales to plan, prepare, and execute on strategic deals in full sales cycles

Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams

Document, and deliver both product feedback and new requirements from prospects to the Transcend Product and Engineering teams

 

Who You Are

 

Knowledge of principles and processes for providing customer service

Solid technical background with understanding and/or hands-on experience in software engineering and web technologies

Proven track record of selling complex enterprise solutions

Ability to creatively explain and present complex concepts in an easy to understand manner

Ability to apply engineering, technology, or other related principles to product sales

Ability to forge strong, long-lasting relationships with senior executives

Ability to multitask, prioritize, and manage time effectively

Excellent verbal and written communication skills, including presentation and creativity skills

Excellent sales and customer service skills

Excellent organizational skills and attention to detail

High energy and positive attitude

Deep curiosity, empathy, and grit - we're partnering with our customers to solve hard problems, and we win as a team

1 year of related product or sales experienced required

BS or MS in Computer Science or equivalent Sales Engineering experience with a technical product/buyer

 

We believe that turning the principles of data privacy into exercisable human rights is one of the most high-impact ways we can spend our time, and so we're building an ambitious team that’s passionate about solving important problems and having fun while doing it.

As the best-in-class solution in a new market, Transcend is a fast-paced and exciting workplace. The product evolves quickly to meet new client needs and adapts to the rapidly advancing world of privacy law. As one of Transcend’s earliest hires, you’ll get to work on a wide array of exciting projects.

Transcend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law.