Technical Customer Support - Keebo｜Meet.jobs

About the jobAbout Keebo:

Keebo is a venture-backed startup that offers a turnkey cloud-based Data Learning platform for automating and accelerating enterprise analytics. Keebo is compatible with all BI and data warehouse technologies. Built on state-of-the-art in machine learning and artificial intelligence, Keebo reduces tedious and month-long manual operations to a matter of minutes, freeing up data teams to work on improving their core business.

About this role:

 

We’re looking for a technical person to join our customer support and success team in a well-funded category-defining technology startup

Candidate must be based in the US, but can work remotely

Full-time commitment is required

 

Responsibilities:

As a customer support rep, you will be responsible for executing a data-driven approach to customer success. This will involve:

 

Analyzing performance metrics to gather insights

Identifying recommendations for improving customer experience

Implementing and keeping track of data-driven recommendations

Working with domain experts to motivate the next set of product features

Working with the leadership to deliver insighhts and report progress

 

Requirements:

 

Hands-on knowledge of SQL 

Fluent in writing Python code

Comfortable with Unix and Bash

Excellent communication skills

 

Bonus Points:

 

Comfortable with working with customers

Experience woking on PostgreSQL

Familiarity with GCP and BigQuery 

 

Perks:

 

Working with a world-class team of researchers and engineers in machine learning to turn AI algorithms into scalable and automated cloud products

A generous equity and salary package

Excellent medical, vision, and dental coverage

H1B work visa sponsorship

Free meals and snacks

Childcare vouchers *