Senior Associate, Strategic Partnerships - Housecall Pro｜Meet.jobs

About the jobWhy Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

 

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

Paid holidays and flexible, take-it-as-you-need-it paid time off 

Equity in a rapidly growing startup backed by top-tier VCs

Monthly tech reimbursements

A culture built on innovation that values big ideas, no matter where they come from

 

Role Overview:

*As the Senior Associate, Strategic Partnerships, you are responsible for enrolling new accounts, supporting existing partners and driving events forward. You are a great communicator who is comfortable jumping into new projects and asking questions. You are empathetic, hard working, and focused on building and nurturing relationships with our partners. You are adaptable and can balance a range of responsibilities. You have the ability to effectively communicate client information, trends, and feedback to your teammates. You have prompt attention to details and timelines. Your motivation and drive is infectious and feeds your self-starting attitude. You understand customer needs and meet those needs with a successful product sale. *

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

 

Handle onboarding and long term support requests for training and coaching for existing partners

Support existing partners by addressing product questions

Contribute to team goals by handling the enrollment process for our franchise partners

Coordinate upcoming events for HCP to attend, including: working with the marketing team to deliver collateral, attending in-person events

Align cross-functionally with the Events department in Marketing for upcoming Business Development events

Collaborate with the Business Development reps to ensure a smooth transition from lead to signed partner

Innovate on current processes and proactively seek ways to improve the partner experience

Troubleshoot issues with our partners and have foundational product knowledge

 

Qualifications:

 

1-3 years experience in marketing, customer success or account management

CRM experience

Customer success/partnerships experience is a plus

What will help you succeed in this role:

 

 

Strong ability to work cross functionally and collaboratively with partners

Experience with business processes and proven ability to manage relationships

Knowledge of and established relationships within a relevant industry

Proven success building strong relationships internally and externally

Established credibility with service professionals from HVAC, plumbing, electrical, carpet cleaning, etc.

Excellent written and verbal communication skills

Strong problem solving skills

Ability to work in a fast-paced, team environment

Good time management with strong organizational skills

 

 

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $72,000-$80,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.