Associate Member Support Specialist (Evenings and Weekends) - Hinge Health｜Meet.jobs

About the jobOne in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.

Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.

Work From Anywhere

Hinge Health employees have the flexibility to work remotely in hubs across the United States.

About the Role

As part of our Member Support team, you'll assist members with inquiries on our program offerings. In this multifaceted role, you’ll be trained to address a broad range of customer service type inquiries including enrollment, eligibility, billing, and troubleshooting. You’ll use creative problem-solving skills to address complex member questions and concerns while navigating between multiple tools and systems. You will also be depended on to provide technical troubleshooting for common questions and possible issues. Overall, your goal will be to provide effective and timely resolutions for members and deliver an outstanding member experience. 

The role would be ideal for an applicant seeking an entry-level role. We’re a start-up, which means things here evolve at a rapid pace, so you should be comfortable dealing with ambiguity. But this also means you’ll have the opportunity to grow in your role, as the company grows too. We’re firm believers in letting you own your role and strongly encourage continuous learning.

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WHAT YOU’LL ACCOMPLISH

 

Provide best in industry support, fielding inquiries and addressing them in a timely and professional manner through email and voice tools.

Ensure prompt and clear communication for participants while conveying warmth and empathy.

Create a delightful Customer Service experience for all individuals both internal and external.

Develop extensive knowledge of our product, including solutions to common member challenges and technical troubleshooting techniques.

 

WHAT WE'RE LOOKING FOR

 

Call center or customer service experience.

Flexibility with your schedule. Your work hours will be based on business needs.

Excellent participant facing communication and writing skills.

Confidence managing multiple processes and workflows simultaneously.

Ability to ramp up on, handle and effectively triage technical inquiries.

 

BONUS POINTS

 

Healthcare background, and/or previous healthcare experience, especially startup healthcare experience.

Experience with customer support tools (e.g. RingCentral, ZenDesk, Salesforce, Freshdesk). 

Bilingual (Spanish / French)

 

WHAT YOU'LL LOVE ABOUT US

 

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live

Modern life stipends: Manage your own learning and development budget and use the mental health and lifestyle stipends to cover your favorite wellness services, workout classes, gym subscriptions, and work-from-home equipment

Flexible vacation and paid time off: Full-time employees have full flexibility to choose when, how, and why they take time off to rest and recharge

 

The range of base salary for the position is between $31,600 - $52,400, plus equity, and benefits.  Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

About Hinge Health:

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. Today, Hinge Health is the leading Digital MSK Clinic, used by 4 in 5 employers and nearly 90% of health plans with a digital MSK solution. We work with 900+ customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 20 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity and inclusion:

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

If you're interested - we'd love to hear from you.