About the jobBorn at Y Combinator alongside Airbnb, Dropbox, and DoorDash, DevCycle helps power the experiences within today's leading brands like RBC Royal Bank, Lookout, Grubhub, and Crate&Barrel to drive more revenue through their apps and websites.
DevCycle is a feature management platform that helps modern dev teams improve their software development process and ship features faster with confidence. It's a new vision of feature management that goes beyond risk reduction and enables dev teams to maximize product impact. It’s built for dev teams who are tired of the stress, complexity, and risk of releasing new code.
Come join the team responsible for the platform chosen by high-growth start-ups to Fortune 500 companies around the world. We're designing the future of software development. Learn more about DevCycle here.
About the Role: Account Manager
We have the privilege of working with some of the most respected brands in the world, like RBC, GrubHub, FOX and Warby Parker, with our original platform, Taplytics. These enterprise clients and new clients are quickly adopting our new platform, DevCycle.
Your role as an Account Manager is to provide authentic customer-first service to our clients, ensuring we’re aligned to their key business goals and able to achieve the value they’re looking to get from the platforms. We believe a consultative approach is the best way to ensure we’re able to serve our clients' needs and be fairly compensated for doing so.
As part of the Sales team, you’ll be expected to help onboard new clients once our Account Executive team closes a deal, manage future renewals, upsells and expansions with your clients. For Taplytics customers, by understanding their business priorities with a high degree of strategic thinking, you will help them on their journey to explore DevCycle as a platform to ads-on or convert over to, depending on what’s the best product for their use cases.
Few account management opportunities will get you face-time with a broad range of exciting Fortune 500 and high-growth companies across retail, eCommerce, media, sports and financial services industries, with more to come.
How you’ll make a huge impact:
Relationship Management: Proactively manage a book of customers & develop multi-threaded relationships and expand our client’s footprint by upselling, cross-selling and converting within accounts. Act as the bridge to the client with our support, product, marketing, and engineering teams.
Drive Value and Account Expansion: Own Quarterly Business Reviews with clients and ensure continued alignment with key priorities, gather product feedback and showcase value gained by using DevCycle. Use these business reviews to drive annual contract renewal & account growth/expansion.
Technical Management: Be the client’s bridge to DevCycle engineers and other subject matter experts to ensure our clients can trust you to get the help they need and resolve any technical and business level questions.
Platform Expertise: Be able to understand how our clients want to use our platform and make insightful connections to other clients using our feature flagging and A/B test experimentation features.
Quarterback our Team: Assisting internal stakeholders from Product Managers to Technical Specialists to Marketing as they assist in delivering technical solutions to our customers where needed.
What an incredible candidate looks like:
You have extensive experience (3-5 years) managing relationships in an account management and/or customer success capacity
You have the drive and hunger to understand a client’s business well enough to unlock expansion and usage growth
You have experience with how to quarterback internal resources at a growth and/or earlier stage company to deliver whatever it takes to make your clients successful
You’re a great communicator and are able to inspire confidence from your clients and DevCycle team members
You’re organized and diligent, able to stay in regular contact with clients, following up in a timely manner on client communications, able to effortlessly context switch between clients
You get satisfaction from being on top of the clients you’re responsible for
You bring empathy and understanding to your client interactions and are proud to be the face of the DevCycle team to your clients
You are a strategic thinker and creative problem-solver; you can overcome challenges on-the-fly, in a thoughtful and meaningful way
Interest in travel to meet our clients face-to-face on a regular basis to build relationships and trust
Nice to haves:
You have experience with a technical product (sold to developers, engineers or IT) and/or have an engineering or coding experience with familiarity over development processes
Background in SaaS software sales
Background in technical support or sales engineering
What you’ll get from us:
Our growing team works with some of the world’s best-known brands on very complex and unique technical challenges. Our culture of building, learning and experimentation through collaboration allows us to work on new ideas and try out innovative tech and processes. This means you’ll add valuable experience to your resume quickly and have lots of opportunity for personal and career growth. While you’re working to grow the company, we’ll have your back with a competitive salary, mentorship, Employee Stock Options, unlimited vacation, education reimbursement, and robust health benefits starting day one.
We have a hybrid work environment that allows you to do your best work where it makes the most sense to do so. We have a modern office in the heart of the King St & Spadina tech hub for our team to collaborate, plan, and do creative work together, or just enjoy a new space to work in. We offer catered lunches so you can connect with your team members and get to know other teams. We approach internal meetings with a hybrid-first approach and will provide work equipment for both home and in-office use.
We’re an equal opportunity employer. We strive to build a diverse team that embodies our values of mutual collaboration and respect. We recognize how the input of different experiences can positively impact the product and service we deliver to our customers.