About the jobWe are looking for a highly internally-motivated, organized, and enthusiastic Customer Success Specialist to join our team!
OpenSponsorship is the largest digital marketplace making it easy for brands to partner with athletes. We have 15,000+ athletes across 160 sports (including over 50% of the NFL and NBA) and support clients like Walmart, Sperry, FanDuel, and ESPN. We recently closed a $4.5M growth round, and are backed by NBA team owners, athletes, notable VCs, and world class accelerators.
We are hiring remotely in the U.S., offer a great compensation package, company provided healthcare, 401K, generous holidays AND a supportive team and an amazing product and mission to get behind. Our company values are accessibility, transparency and education -- and we live this outward when thinking about customers, and inwards when considering our own culture. We are a diverse & passionate team that’s working to democratize the global sports marketing industry.
What you’ll do:
Assist Account Management team with ensuring client success and happiness, always keeping a pulse on our clients
Identify opportunities for growth and bring solutions to the team
Collaborate with our data analyst to evaluate data to determine how we can deliver a better platform experience to customers
Create campaign reporting and analysis to help clients understand campaign and audience performance
Assist the Account Management team with daily operations and client relationship management
Must be comfortable with calling our clients, and speaking with them on a 1-1 basis
Manage our chat system, “Intercom” with Clients
As our Customer Success Specialist, you will report directly to the Director of Client Services.
Who You are:
Maintain a bachelor’s degree in business, marketing, advertising or other related field
At least 1 year of working experience in a client-facing service role (Or 2 relevant internships)
Organized, highly internally - motivated, self starter
Ability to prioritize and manage work for self and for team, adhering to multiple project timelines
Experience with marketing automation software and CRMs is a plus
Excellent communication skills (verbal, written, and presentation) and interpersonal skills (Positive and personable)
A pro at interpreting, understanding and implementing changes through data
Digital Advertising, AdTech, or MarTech experience preferred
Lover of all things Sports and Marketing
Salary Range - $45,000-$55,000
OpenSponsorship provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.