Sales Support Engineer - KnowBe4｜Meet.jobs

About the jobClearwater positions open to candidates located in greater Tampa Bay area.

The Sales Support Engineer is a vital member of the sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition, the ideal candidate will collaborate directly with other business units such as technical support to address complex technical issues.

Responsibilities:

 

Investigate and document technical issues and communicate findings to development team or clients as required

Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements

Help to create brand awareness for KnowBe4 products within the assigned territory and/or region

Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate

Address technical issues that are impeding the closing of sales opportunities 

Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers 

 

Minimum Qualifications:

 

2 year degree or technical degree preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Excellent verbal and written communications

Highly organized and result-oriented

Excellent time management and organization skills

Can demonstrate technical troubleshooting and analysis ability

Can demonstrate integrity, accountability, respect and commitment

Strong collaborative and teamwork skills

Must be able to work with minimal supervision