Product Analyst, Benefits Platform - Justworks｜Meet.jobs

Who You Are

You are a believer in creating a delightful user experience for the customer. You are passionate about solving real, complicated problems, identifying trends, and the best vehicle to address them. You can think strategically and are quick on your feet in escalating issues in a professional and appropriate way. You know how to effectively communicate complex scenarios and lead a team towards a solution.

Justworks is looking for a Product Analyst to join our team to focus on our Benefits Administration platform. The Product Analyst will be the subject matter expert on the product and associated benefits. As a Product Analyst, you will act as a liaison between the Product, Engineering, Operations teams and customer facing teams to ensure a unified knowledge base and effective communication between the teams. You will also focus on giving insight into how customers are interacting with our product and how we can improve.

This is a position for someone who can dig in and learn the ins and outs of the product, can think strategically, lead teams through new implementations, and work with senior leadership.

This position is based out of the Justworks Labs office (Chelsea, Manhattan), where we focus on innovation and future horizons.

What You Will Work On

• Assist in managing product backlog; work alongside Product Managers to ensure alignment of product features and stories, and prioritization
• Engage stakeholders to uncover critical business gaps and define intent, facilitating the discovery, scoping, and delivery process to deliver on key initiatives that drive desired business outcomes with a focus
• Monitor customer feedback and escalated issues through multiple support channels to discover, report on and escalate trends
• Synthesize business requirements to create clear and comprehensive functional user stories and acceptance criteria
• Anticipate rollout complexity and needs for feature launches, working with Program and Product management to develop rollout and training
• Identify and triage bugs, ensuring the correct level of response and timeline for addressing
• Perform other related duties as assigned

How You Will Do Your Work

As a Product Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Ownership - being accountable, and being committed, taking full responsibility for the outcomes of their work
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Balances stakeholders - understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders.
• Customer focus - builds strong customer relationships and delivers customer-centric solutions.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 2 years of professional experience, ideally in customer service
• Strong written and verbal communication skills with acute attention to detail
• An effective communicator, having worked with both business and technical teams at different levels
• An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple projects across the discovery, development, and deployment phases of the SDLC
• A self-starter who is continually learning and developing

The base wage range for this position based in our New York City Office is targeted at $97,000.00 to $106,700.00 per year.

Please refer to the following sheet for LinkedIn Job Wrapping Tags: https://docs.google.com/spreadsheets/d/1dW5xwVMMRanD8YyE4j0ChGc3vqza6QuTu8nmhlZyJKg/edit#gid=0

Justworks focuses on Internet, SaaS, Enterprise Software, Payments, and Human Resources. Their company has offices in New York City and New York. They have a large team that's between 201-500 employees. To date, Justworks has raised $143M of funding; their latest round was closed on January 2020.

You can view their website at http://www.justworks.com or find them on Twitter, Facebook, and LinkedIn.