Customer Success Engineer - Teleskope｜Meet.jobs

About the company

Teleskope is building the future of data security. Currently, security, data, and infrastructure engineers are drowning in operational overhead and alerts, which we faced first-hand during our time at Airbnb. At Teleskope, we’re building a modern and developer friendly data security platform to automate data security and privacy at scale, from detection to remediation

About the role

We are seeking a highly motivated and experienced SRE to join our team. In this role, you will be responsible for automating single-tenant deployments and running large-scale, distributed, fault-tolerant customer-facing systems.

What you’ll do

• Design, manage, and execute the technical onboarding and integration for new customers

• Handle technical questions or objections, providing solutions and workaround to address customer needs and teach customers how to maximize the platform’s value

• Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points with a priority to onboarding and roll out planning

• Help drive the product roadmap as you bring the voice of your customers into planning meetings to describe inhibiting issues, objects, or lacking features to the product team

About you

• 3+ years supporting enterprise customers as a CSE, Sales Engineer, or Software Engineer

• Ability to identify technical risks and implement mitigation strategies

• Experience mapping technical environments and discovering technical, security, and process requirements

• Comfortable with conducting product deep dives for a variety of personas, from senior engineering leaders to individual contributors

• Knowledge of cloud technologies (e.g., Kubernetes, Docker) and cloud deployment models (AWS, GCP, Azure),

• BS/BA in Computer Science

• Must be based in NYC

Teleskope focuses on Security, Data Security, and Privacy. Their company has offices in New York City. They have a small team that's between 1-10 employees.

You can view their website at https://teleskope.ai