Head of Technical Operations and DevOps - Conviva｜Meet.jobs

If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing! Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.

Conviva is seeking a Director of Technical Operations and DevOps to lead our hybrid cloud infrastructure and ensure the reliable, secure, and scalable delivery of our technology services. The ideal candidate will be a strong technical leader with a strong engineering background and discipline, a passion for cloud and on-premises infrastructure and a proven track record of building and scaling high-performing operations and DevOps teams.

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What Success Will Look Like:

• Develop and implement a strategic plan for the company's hybrid cloud infrastructure, including both public cloud and on-premises data centers
• Build and manage a team of DevOps, System and Networking engineers to ensure the effective delivery of technology services
• Establish and maintain policies and procedures for the company's hybrid cloud operations.
• Ensure the stability, scalability, and security of the company's technology platforms and environments.
• Work closely with all the development teams, hold them accountable for adhering to DevOps best practices and ensuring that their code is deployable, scalable, and maintainable in the hybrid cloud environment.
• Work closely with the customer support team to address operational issues and identify areas for improvement based on customer feedback.
• Drive production incident management, coordinate and drive debugging production issues, and represent the entire engineering team to manage communication with other teams and potentially with customers.
• Collaborate with cross-functional teams, including development and customer support, to ensure alignment on hybrid cloud initiatives and priorities.
• Interface with customers to understand their needs and ensure that our technology platforms meet their requirements.
• Develop and manage the hybrid cloud budget, including vendor management and cost optimization initiatives.
• Identify and implement process improvements to increase operational efficiency and productivity.
• Stay up to date with emerging technologies and industry trends to inform the company's hybrid cloud roadmap

Who You Are & What You've Done:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in hybrid cloud or related fields, with at least 5 years in a leadership role.
• Proven experience managing teams of operations, DevOps or SRE engineers.
• Software engineering background and experience leading development teams would be a big plus.
• Strong technical skills, with a deep understanding of cloud infrastructure, hybrid cloud architecture, and related technologies such as AWS, Azure, Google Cloud Platform, Docker, and Kubernetes.
• Experience with automation tools and frameworks, such as Ansible, Terraform, and Chef.
• Experience with on-premises data center management and operations.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills, with the ability to work effectively across departments and with external stakeholders.
• Experience managing budgets and vendor relationships

The expected salary range for this full-time position is $250,000 - $300,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

**The pay range may be adjusted based on various factors, such as the individual's previous experience and the level at which they are hired. *

**The final job level will be determined based on the individual's prior experience and skill set. *

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!

Conviva focuses on Video, Analytics, Optimization, and Video Streaming. Their company has offices in San Mateo. They have a large team that's between 201-500 employees. To date, Conviva has raised $59M of funding; their latest round was closed on February 2012.

You can view their website at http://www.conviva.com or find them on Twitter, Facebook, and LinkedIn.