Senior Project Manager, Global Services - Conviva｜Meet.jobs

If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing! Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.

We’re looking for a dynamic Senior Project Manager, Global Services to join our Headquarters in Foster City.

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What Success Will Look Like:

• Perform as the Point of Contact for Global Services Product, Engineering, Sales, and Sales Field organizations both internally within Conviva, and externally with clients to assess business and implementation risks.
• Lead the Implementation Services engagement for new accounts from end-to-end based on contractual agreements; on-schedule, on-budget, within-scope.
• Translate business requirements into a robust, scalable metadata strategy that will allow Clients to benefit most from our suite of products.
• Guide Quality Engineering and Integration Engineering account aligned colleagues to guarantee a seamless experience both for Clients, and internal account teams.
• Lead technical calls with developers as well as present at a Quarterly Business Review before Client Executives.
• Create documentation that enables the transition from implementation to post implementation support.
• Consistently identify, define and improve on metrics measuring implementation success while developing repeatable and scalable processes to improve quality and delivery.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.
• Assess and adapt to industry trends and changes, tracking popular players and media frameworks recommending changes or improvements within the Engineering function.

Who You Are & What You've Done:

• High aptitude for technical environments.
• BS/MS preferred and a MINIMUM of 3+ years of Project Management or Implementation Management experience in a fast-paced environment - ideally in, or related to, the Media, Video Analytics, OTT and/or Applications Analytics space.
• PMP certified, or equivalent with thorough understanding of end-to-end product development lifecycle, best practices and project management methodologies.
• Meticulous organization and project management skills with the ability to multi-task, prioritize and manage multiple engagements of varying scope in a cross-functional environment.
• Demonstrated change management, consensus building, and conflict resolution skills.
• Equally willing to learn and teach, while contributing to PMO best practices and policies
• Must be able to build and foster good relationships and be able to look out for the greater good of the team and drive resources to project deliverables.
• Interest and pro-active willingness to contribute to: workflow, process, tools and team dynamics to help us manage and scale our rapid growth.
• Experience with Observability tools (infrastructure, application, web or mobile, user experience)
• Bonus: Prior experience working with tools such as Salesforce and JIRA.

The expected salary range for this full-time position is $100,000 - $160,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like Time-State analytics and AI-automated data modeling, that surface actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped innovate, adapt, and scale at unprecedented speed include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!

Conviva focuses on Video, Analytics, Optimization, and Video Streaming. Their company has offices in San Mateo. They have a large team that's between 201-500 employees. To date, Conviva has raised $59M of funding; their latest round was closed on February 2012.

You can view their website at http://www.conviva.com or find them on Twitter, Facebook, and LinkedIn.