Customer Service & Collections Supervisor - Deep Sentinel｜Meet.jobs

Primary Responsibilities:

• Management of Customer Service & Collections Representative team, including reviews and HR

policy adherence.

• Collect on past due customer balances via email/phone

• Monitor outstanding account balances; determine next steps in the collection process

• Record accurate and detailed notes regarding collection efforts on past due accounts

• Provide weekly collection updates to the Controller

• Track and resolve discrepancies/disputes with client accounts

• Provide invoice copies, credit memos and/or statements as needed

• Manage and train team members; share knowledge freely

• Assist Controller as needed

Qualifications:

• Bachelors Degree or equivalent required

• Minimum of 10 year of prior customer service & collection experience

• Minimum of 10 years Finance or equivalent experience

• Prior customer service & collection experience preferred

• Prior experience with Shopify, Chargebee, and Hubspot (or similar systems)

• Experience managing large volume of transactions/subscriptions

• Results-oriented, Data-driven personality

• Experience working with technology organizations

• Expert- or Native-level English Language skills

• Familiarity with US culture

• Hands-on, ownership attitude-problems are there to solve, not to report