Customer Service & Collections Representative - Deep Sentinel|


22k - 55k USD Annually

  • customer success


Primary Responsibilities :

• Provide customer service and clear communication for all subscription billing and

collections inbound customer inquiries

• Collect on past due customer balances via email

• Monitor outstanding account balances; determine next steps in the collection process

• Record accurate and detailed notes regarding collection efforts on past due accounts

• Track and resolve discrepancies/disputes with client accounts

• Provide invoice copies, credit memos and/or statements

• Assist Customer Service & Collections Supervisor as needed

Qualifications :

• Bachelor’s Degree or equivalent required

• Minimum of 3 year of prior customer service & collections experience

• Minimum of 3 years Finance or related experience

• Prior customer service & collections experience preferred

• Prior experience with Shopify, Chargebee, and Hubspot (or similar systems)

• Experience managing large volume of transactions/subscriptions

• Results-oriented, Data-driven personality

• Experience working with technology organizations

• Expert- or Native-level English Language skills

• Familiarity with US culture

• Hands-on, ownership attitude--problems are there to solve, not to report

Deep Sentinel

We are a startup company from the United States. We are currently looking for excellent engineers to join the Taiwan team. 我們是來自美國的新創公司,目前正在找尋找優秀的工程師加入台灣團隊。