This tech lead resource to work hand-in-hand with a country manager to relaunch and grow Japan business and potentially be a tech team leader in Japan to lead and manage the team and will be a key contributor to the growth of ThoughtSpot's presence and customer base in the Japan market.
The candidate will do everything to achieve technical wins throughout the sales process and will guide and help partners achieve similar technical wins.
The candidate will also act as a technical team leader for the Japan team, serving as a role model for other members of the Japan team, and coaching and mentoring them to contribute to new customer acquisition as well as expansion of existing customers.
The ideal candidates are expected to have strong thought leadership and the ability to creatively devise, implement and constantly improve programs and menus that will have a positive impact on customers, partners and team members.
What you'll do:
Pre-sales technical activities throughout the entire sales process
Lead POC
Support and lead partner engineer education program and coaching
Answer technical questions from customers and partners
Provide feedback to headquarters development on technical requirements from Japanese customers and the market
Draft technical documents necessary for Japan market and either create them yourself or lead the creation by external and headquarters members
Create Japanese demo scenarios and demo data, or provide guidance on their creation to the members
Catch up on the latest product information and use cases through interactions with headquarters engineers, and clearly appeal to Japanese team members, partners, and customers
Learn the product roadmaps and communicate them to the Japanese market in a timely manner
What you bring:
Solution consulting skills for expanding the Japanese market
An innovative, customer-oriented, goal-achieving mindset to contribute as an engineer to the greatest extent possible to achieve 1 million ThoughtSpot users in Japan by 2026
Customer lead skills as an engineer to aim for a 100% POC success rate
The role of a Trusted Advisor to win the trust of customers through timely, customer-oriented Q&A and customer support
The creativity and spirit to always try new ways to solve problems, and to hate giving up with a one-off response
A sincere and humble attitude to work that will be a role model for team members, and a drive to pursue results