日本語対応 IT ヘルプデスク IT HelpDesk (Japanese Speaking) - Splashtop Inc.｜Meet.jobs

▲ About Splashtop

Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play).

▲ What will you do in this role? 

• Remote support (Splashtop Japan Office) desktop administration includes system provisioning, software installation and helpdesk.
• Manage Japan office endpoints by following Splashtop Security Policies and guidelines.
• Support Splashtop IT & Security projects along with other regions.
• Troubleshoot problems by analyzing root causes and evaluating solutions.
• Asset management includes procurement, tracking and e-waste.

▲ Qualification

• Bachelor's Degree or equivalent experience in Information Technology related field.
• Good understanding about modern cybersecurity trend.
• Knowledge and experience working on computer hardware, software, and systems.
• Team player.
• Strong work ethic with the ability to co-work on projects.
• Good organization and planning skills.
• Willing to take on new challenges and grow with the team.
• Complete task and deliver result in timely manner.
• Able to work overtime when required.
• Excellent written and verbal communication.
• Fluent in Japanese and Mandarin (must have).
• Able to travel international.