Region Product Support Engineer (Etch) - Lam Research Singapore Pte Ltd｜Meet.jobs

A technical expert on Lam’s products – provide technical expertise to resolve all Type 1/2
escalations on Lam’s Restricted Released products and is a Subject Matter Expert in Lam's
specialist disciplines.

Responsibilities include partnering the account teams to present to
customers the problem statement, identified root causes (complete with data analysis) and
getting buyin on proposed solutions, representing customers’ and account team's technical
requirements to factory & drive required actions to resolve escalations & prevent repeats.

Partner Product Group P/S during Alpha and Beta phase. Effectively utilizing Lam’s
Knowledge Management to resolve escalations and actively share knowledge with Lam’s
worldwide technical community. Is a mentor to local engineers.

Job Requirements
Engineering degree or equivalent.
5 8 years handson experience on 2300 Etch toolset
Excellent customer management skills and possess experience in dealing with difficult work partners
Possesses strong interpersonal,negotiation and communications skills.
Commands good oral and written English
Has ability to work on one’s own and make decisions within the assigned area of responsibility
Possesses good analytical and problem solving skills