Client Support Representative (Bahasa Indonesia Language Skills) - Meltwater Singapore｜Meet.jobs

Job description & requirements

Meltwater is the global leader in media intelligence and our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater media intelligence and with more than 55 offices on six continents, Meltwater offers countless ways to make an impact in a fast growing organization. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

 

The Client Success team focuses on growing and engaging Meltwater’s user base. The Client Support Representative supports the Client Success team and will be responsible in providing client support on Meltwater’s products/services, ensuring high standards of customer satisfaction. Success in this position requires excellent client service skills, strong product knowledge, and the ability to thrive in a dynamic, team-focused environment.

 

Responsibilities:

· Be the first line of support for client questions, issues and troubleshooting

· Work closely with Account Managers to provide support to Meltwater’s client pool

· Become an expert user on our SaaS platforms: Meltwater News (full service PR suite monitoring digital media & metrics, combined with media outreach), Meltwater Buzz (social media + social CRM)

· Build Boolean Logic searches and basic analytics, set-up new users, update client cards, etc

· Create reports by mining digital media and social media content based on each brand’s individual parameters

· Analyze data streams from multiple media channels to measure impact of clients’ brand marketing, public relations and social media outreach campaigns

 

Requirements:

· Fluent in Bahasa Indonesia language in reading, writing & conversing (for business sales requirements)

· Currently residing in Singapore

· Bachelor’s Degree (in any discipline) with strong academic results

· Entry level candidates / have maximum 1 to 2 years of work experience

· Strong interpersonal and communication skills

· Client servicing experience

· Have a great interest or work experience in Sales & Account Management

· International experience (academic, personal or professional) and held leadership roles in university

· Strong analytical, problem solving and consultative skills

 

For interested applicants, we welcome you to send us your updated resume, along with your contact details, availability and salary expectation.

APPLY DIRECTLY HERE: https://emp.jobylon.com/jobs/25292-meltwater-singapore-client-support-representative-bahasa-indonesia-language-skills/

Kindly note that only shortlisted candidates will be notified.

We look forward to hearing from you!