Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play).
Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics and to improve customer satisfaction for their success.
The details of the job include:
1. Communicate with customers and recommend them for the right Splashtop service.
2. Collect/track customer feedback and provide timely solutions.
3. Analyze reported technical issues, and co-work with internal developers to remedy problems.
4. Use internal ticket systems to answer email questions.
5. Use a text chat system and phone calls to answer users' questions.
6. Provide suggestions for product improvement.
*** Language proficiency for German/French is a strong plus.
*** Foreign residents are welcomed.
• Flexible working hours
• Leave policies superior to statutory requirements. (The first year 10 days paid annual leaves)
• 1-day paid birthday leave
• Height adjustable office workstations for employees
• English course, workplace massage, and refreshments are provided
• Labor Insurance, National Health Insurance, and group insurance
• Annual health checkup
• Travel allowance
• Cash gift for employees’ birthday
• Year-end banquet and Christmas party
• Employee gathering lunch once per month
• Employee club activity subsidy
美商浪橋科技股份有限公司_Splashtop Inc. 於2006年成立於美國矽谷，在台灣、中國與日本設有分公司與研發團隊。核心團隊來自MIT，並且募集資金超過15億新台幣，投資股東有來自中美台各科技龍頭。我們的產品得到許多獎項並進入量產，擁有穩定的訂單及大量忠實的客戶。